For any additional questions, please contact us at firstname.lastname@example.org
How can I contact you?
You can contact us at email@example.com or via WhatsApp: 004915203652016.
Do you work with clients from USA/UK/….?
Absolutely! We offer our services online precisely to be able to make them as accessible as possible. We have experience cooperating with clients from different parts of the world.
When do you work?
Different coaches have different schedules and availability – let us know what your time preference is and we'll do our best to accommodate you. Furthermore, our coaches live in different timezones, increasing the chance of finding a good time for both sides.
When can I get a session?
This depends on two main factors: a) are you flexible about who do you work with? b) what time do you want your session? If you are flexible about your coach, you can expect the first session to take place within one or two weeks of booking.
How should I choose who to work with?
There isn't really any right answer to this – we would advise to simply check the profiles of all of our coaches and see who you feel drawn to. Use your intuition!
If you aren't sure, feel free to message us at firstname.lastname@example.org about what you'd like to work on and our team will be happy to find you a good match.
What are your fees?
As of right now, each coach charges 100€ per session.
You can find the fees of each coach on their profile – go to the main page in the language in which you'd like to receive your session and click on the profile of the coach you'd like to work with.
Can I get an invoice?
Of course! Let us know when specifying your preferable payment option.
For an invoice as an individual, we will need your name and address.
For a company invoice, we will need NIP (company tax ID), name of the company, and company address.
What forms of payment do you take?
We offer PayPal and bank transfer.
When can I pay?
To secure your appointment, we ask you to send us a proof of payment for the first session within 72 hours of registration. You can pay for the next appointment up to three weeks prior to the session.
What if I can‘t make it to my session?
In case you won’t be able to show up to your scheduled meeting, the session is not refundable. If you arrive later than 30 minutes late, the appointment is cancelled and not refundable. If you arrive up to 30 minutes late, it is up to the coach if your appointment slot will be extended.
What is the cancellation policy?
Your cancellation is refundable up to one week before the scheduled session. We will charge you an operational fee (10€ per session). If there were some changes in your schedule, we suggest rebooking your session for another date.
Getting ready for the session
What can I do to get the most out of my session?
When scheduling the time of the session, try to pick time when you can be at peace. Pay attention to factors such as other people interrupting you, needing to hurry somewhere after the session, … Leave some space for after the session, so you can rest.
Focus on filling your client materials which will be sent to you upon registration.
Before the session itself, make sure you are hydrated and comfortable. It is ideal to wear headphones. Make sure that you can sit comfortably without having to hold your phone in your hand for the duration of the appointment.
More information about getting ready for the session will be sent to you as a part of your client materials.
How do you handle confidentiality?
We practise absolute confidentiality. Unless you specify otherwise, we will not share anything about you, including the fact that you worked with us.
How long are the sessions?
Sessions are usually 45 to 90 minutes long. It depends on your individual needs and the style of work of your coach.
How many sessions do I need?
It’s important to realise that working on oneself is a process, rather than to treat your issues as projects that have a beginning and an end. The number of sessions that you will want to book with us depends on where you are starting from and how far you’d like to go.
At the beginning, we recommend booking at least 2-3 sessions. It takes some time for you and your coach to get to know each other, acquaint yourself with the style of work, and go through the surface layer of the issue you would like to address.
Where can I read the opinions of your clients?
You can read client feedback on the individual profile of each coach – go to the main page in the language in which you'd like to receive your session and click on the profile of the coach you'd like to work with.
Click here for more testimonials.